{"id":6111,"date":"2026-08-03T20:26:11","date_gmt":"2026-08-03T18:26:11","guid":{"rendered":"https:\/\/eegwien.at\/?p=6111"},"modified":"2026-08-03T20:28:36","modified_gmt":"2026-08-03T18:28:36","slug":"available-around-the-clock-eeg-vienna-launches-digital-support-for-our-members","status":"publish","type":"post","link":"https:\/\/eegwien.at\/en\/available-around-the-clock-eeg-vienna-launches-digital-support-for-our-members\/","title":{"rendered":"Available around the clock: EEG VIENNA launches digital support for our members \u26a1\ud83e\udd16"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Telephone consultations are now available \u2013 365 days a year and around the clock.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Vienna Energy Community is growing very rapidly, which is very encouraging. More and more people are interested in renewable energies, energy communities, and the opportunity to actively shape the energy transition together. \ud83c\udf31\u26a1<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure we can continue to offer fast and reliable support in the future, we are expanding our team with three digital assistants who will help us with our daily work. We are deliberately focusing on... <strong>artificial intelligence (AI)<\/strong>, in order to use our existing resources efficiently while keeping costs as low as possible for our members.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our new digital team members are available to you now <strong>Available by phone 365 days a year, 24 hours a day.<\/strong>. \u260e\ufe0f\u2728<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Welcome, Renate, Thomas, and Barbara! \ud83d\udc4b<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We are pleased to introduce our new digital team:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc69\u200d\ud83d\udcbc Renate \u2013 our digital receptionist<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Renate is your first point of contact for any questions. She will greet you warmly, take note of your request, and help you quickly find the right information or the appropriate contact person.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you have general questions about the association, membership, or how to be referred to the right place \u2013 Renate will be happy to help you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc68\u200d\ud83d\udcbc Thomas \u2013 our expert for energy communities<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Thomas is particularly familiar with our association and the topics surrounding it. <strong>Renewable Energy Communities (EEG)<\/strong> Out. \u26a1<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He will support you with questions about our offers, processes and many general topics related to energy communities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc69\u200d\ud83d\udcbc Barbara \u2013 our specialist for the citizen energy community<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Barbara is our contact person for the <strong>Citizens&#039; Energy Community BEG Vienna<\/strong>. \u2600\ufe0f\ud83d\udd0b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She helps with questions about the citizen energy community, conditions of participation and the advantages of a shared energy supply.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"779\" src=\"https:\/\/eegwien.at\/wp-content\/uploads\/2026\/08\/frau-mit-uhr1-1024x779.jpg\" alt=\"\" class=\"wp-image-6117\" srcset=\"https:\/\/eegwien.at\/wp-content\/uploads\/2026\/08\/frau-mit-uhr1-1024x779.jpg 1024w, https:\/\/eegwien.at\/wp-content\/uploads\/2026\/08\/frau-mit-uhr1-300x228.jpg 300w, https:\/\/eegwien.at\/wp-content\/uploads\/2026\/08\/frau-mit-uhr1-768x585.jpg 768w, https:\/\/eegwien.at\/wp-content\/uploads\/2026\/08\/frau-mit-uhr1-1536x1169.jpg 1536w, https:\/\/eegwien.at\/wp-content\/uploads\/2026\/08\/frau-mit-uhr1-2048x1559.jpg 2048w, https:\/\/eegwien.at\/wp-content\/uploads\/2026\/08\/frau-mit-uhr1-16x12.jpg 16w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><sup>\u00a9 magnific.com<\/sup><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Just speak \u2013 naturally \ud83d\ude0a<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our digital assistants are designed so you can talk to them normally. You don&#039;t need to use special terms or formulate complicated questions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Simply describe your request as you would to a human employee. The AI can access a lot of information within seconds and help you quickly. \ud83d\udca1<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Of course, the following still applies: If you require personal support from another person, you can always request it. Our staff are still happy to help. However, due to our strong growth, our personal capacity is limited, which is why digital support helps us remain accessible to all members.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Together into the future \ud83c\udf0d\u26a1<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With the introduction of our digital support, we are taking another step towards more modern, efficient and sustainable club management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our goal remains unchanged: We want to offer our members the best possible service and make access to renewable energy as easy as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We would be delighted if you would give Renate, Thomas, and Barbara a chance and welcome them as warmly as you would a new member of our team. \ud83d\ude0a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your team from<br><strong>EEG VIENNA \u2013 Association Energy Community Vienna<\/strong> \u26a1\ud83c\udf31<\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\"><sup>(Featured image \u00a9 Alexandra Koch\/Pixabay.com)<\/sup><\/p>","protected":false},"excerpt":{"rendered":"<p>Telephone consultations now available \u2013 365 days a year, around the clock. The Vienna Energy Community is growing very rapidly, which is very encouraging. More and more people are interested in renewable energies, energy communities, and the opportunity to actively shape the energy transition together. \ud83c\udf31\u26a1 To ensure we can continue to offer fast and reliable support in the future, we are expanding our\u2026<\/p>","protected":false},"author":1,"featured_media":6114,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kadence_starter_templates_imported_post":true,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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