The EEG VIENNA 2.0 – Details

🌱 EEG WIEN 2.0 is coming – and everyone benefits!

✅ New start for EEG WIEN – transparent and solution-oriented

The EEG Vienna has the Cooperation with their previous service provider on 31 July 2025 finished.

All existing EEGs are newly foundedThe change is for members easy and possible at any timeWe invite everyone to be part of the EEG VIENNA 2.0 to become – for more transparency, personal responsibility and an energy future in the hands of citizens.

Here is the legend of the symbols:
Done: ✅
In progress: 🔄
Delay:⌛
Still open: 🟥

Here is our preliminary schedule:

Formation of a new board team by August 10, 2025: ✅
Contract with new professional service provider until 31 August 2025: ✅
Establishment of the new EEGs by September 5, 2025: ✅
Start of the electricity exchange by September 22, 2025: 🟥

These were the problems with the old service provider – and this is how we solve them with EEG WIEN 2.0

⚠️ No real non-profit status: The board of directors owns the service provider ❌
💡 The new service provider is economically independent from the EEG WIEN team ✅

⚠️ No real volunteer work: Remuneration of the board of directors was permitted according to the statutes ❌
💡 With us: No permission to pay board members in the statutes ✅

⚠️ Discrimination: Non-binary people were excluded ❌
💡 Inclusion: Gender option “diverse” is a given for us ✅

⚠️ No support for migrants & discriminatory statements ❌
💡 We live diversity: Multilingual websites ✅
💡 Committed Initiators with a migration background

⚠️ Extremely long Waiting time for founding ❌
💡 Fast start-up through our own team and professional service providers ✅

⚠️ Poor work when adjusting standardStatutes and delays ❌
💡 Same statutes for all EEGs upon establishment. 4-eyes principle before shipping ✅

⚠️ Waiting time at Boarding from members to 3 weeks ❌
💡 Boarding with new service provider within 48 hours (max. 72 hours)

⚠️ Graz association without consideration of regionality ❌
💡 Association, service provider, care – everything on site in Vienna ✅

⚠️ High club costs due to self-developed software ❌
💡 No in-house development. Strategic partnership with service provider ✅

⚠️ Self-developed Member app without any meaningful options ❌
💡 Use of a proven and advanced app our new service provider ✅

⚠️ New members do not know the status of their admission ❌
💡 New online access with a exact timeline of the recording process ✅

⚠️ Hard-to-reach member support and long waiting times ❌
💡 Support for administration, billing, etc. our service provider takes over ✅
💡 New telephone system for EEG WIEN customer service with Vienna phone number ✅

⚠️ Unnecessarily high electricity prices for consumers ❌
💡 VAT exemption for EEGs – thereby reducing the price of electricity ✅

⚠️ No provision of data the EEGs ❌
💡 Thanks to a modern platform, EEG managers have all data at a glance in compliance with GDPR ✅

⚠️ Imbalance between feeder and consumer – Problems in electricity exchange❌
💡 Active management of EEGs for mutual maximum profit

⚠️ The Surcharge of 3 cents must always be the customer wear ❌
💡 Fair distribution of financial benefits between consumers and suppliers ✅

⚠️ Expensive non-regional advertising according to the watering can principle ❌
💡 Advertising by our initiators and free advertising opportunities

⚠️ No interest or understanding of multilingualism in the Energy Community ❌
💡 Our websites are available in Vienna’s most widely spoken foreign languages ✅

In addition, we are planning the following innovations:

🚀 Advanced mobile app for members: All your data always at your fingertips! ✅

🚀 Zero tariff: Give away electricity to your family or use it yourself at your second home!

🚀 Citizen energy community: Exchange electricity flexibly between Vienna and the federal states!

🚀 Establishment, administration and settlement of GEAs at an absolute bargain price – up to 85 % cheaper!

🚀Establishment, administration and billing of private citizen energy communities at an absolute bargain price – up to 85 % cheaper!

Do you have any other requests or ideas? Has anything bothered you so far? Tell us. here Let us know and we'll try to add it to our to-do list!

^{Last updated: September 13, 2025}